Jisc RSC Scotland – a service at the heart of Scottish education

“Putting customers at the heart of what we do: it’s a commitment that many organisations are making, from e-commerce to education.”
~ Robert Haymon-Collins, Executive director customer experience – Jisc

A few weeks ago I went to the Jisc RSC Scotland annual conference in Glasgow,  I’ve been trying to get to this conference for years now, but due to other commitments that always seemed to get in the way, this was the first year I was able to attend. Colleagues have always spoken very highly about the conference and it certainly lived up to expectations.  It was really inspiring to see such a diverse group of people coming together from across Scottish Further and Higher education to share examples of innovative education practice taking place in colleges and universities right across the country today.  One of the highlights of the conference is always the iTech awards and you only need to look at the wide range of entries this year to see the breadth of education technology innovation across the sector. You also don’t need to look far to see the critical role that Jisc RSC Scotland play in supporting education technology innovation across Scottish education. Indeed for many colleagues Jisc RSC Scotland are Jisc’s real presence north of the border.

Consequently Jisc’s recent announcement (Towards a new-look customer service function for Jisc) that it intends to

‘transform our front of house operations, initially including the current network of regional support centres‘

rings all sorts of alarm bells.  ‘Front of house service’ seems like an odd way to describe a service as central and critical to the sector as Jisc RSC Scotland.  However it could be that I am not sufficiently au fait with the new customer focused discourse that frames this announcement.

Talk of ‘bringing together customer services’, ‘a unified Jisc presence’ and a ‘core customer service team’ does rather concern me though as it rather suggest the centralisation of Jisc services.  Jisc RSC Scotland’s team of specialist Advisors have an irreplaceable  breadth and depth of experience of the unique character and requirements of Scottish education and any loss or disruption to the services they provide would be a major blow to the sector, particularly at a time when further education is reconsolidating after a period of major funding cuts and regional restructuring.

Such changes could also have a huge impact on the development of open education practice in Scotland as Jisc RSC Scotland have been tireless supporters and promoters of open education through their Open Badges in Scottish Education Group, their CC licensed iTech case studies and their partnership with the Open Scotland initiative.

It’s not entirely clear from the announcement how these changes will affect Jisc RSC Scotland and, to be fair, the blog post does stress that Jisc will enter a consultation process before new roles are recruited in the autumn.  I sincerely hope that Jisc will consult widely with their ‘customers’ throughout the Scottish higher and further education sector and that the Scottish Funding Council will work together with Jisc to ensure that the invaluable service provided by Jisc RSC Scotland is maintained for the benefit of Scottish Higher and Further education as a whole.

#Cetis14 Open Education: From Open Practice to Open Policy

Last week Li and I ran a session at the Cetis Conference on Open Education: From Open Practice to Open Policy.  My initial plan had been to focus on questions such as:

  • What, if any, is the value of open education policy?
  • Do institutions need open education policies?
  • Should government agencies play a role in the development of open education policy?
  • Are there conflicts between commercial interests and market forces, and open education policy and practice?
  •  How can open education initiatives be nurtured and sustained?
  • And what do we mean by “open education” anyway?!

However after talking to David Kernohan he suggested:

“Why not invent a country and create an open education policy for it? We treat the delegates as the government of said country, and we each present what we have done making recommendations for the policy. At the end we ask the “government” to discuss and reach a conclusion.”

So we invited six speakers to talk about their experience of open education policy and practice and, if they felt up to the challenge, to present their policy recommendations for our fictional country.  Marieke Guy of the Open Knowledge Open Education Working Group attended the session has already written an excellent summary of the presentations and discussions here: Cetis Conference 2014 – Time to unhide open. I’m not going to attempt to duplicate Marieke’s great post, which I can highly recommend, so I’ll just highlight a couple of points raised by speakers over the course of the session.  I’ve also posted a Storify of the twitter discussion and relevant links here.

David Kernohan, Jisc

David Kernohan of Jisc kicked off by discussing what is and is not a policy and asking why we might want policy in any given area.

To provide explicit support for a particular practice or idea…
… but not to enforce either the practice or the idea.

To provide a scaffolding for proposed future work…
… or to reinterpret earlier work in the light of a later idea.

To bring a matter to wider attention…
… with a hoped-for result that more concrete steps are taken.

David went on to present a potted history of Jisc’s involvement in open education (he even unearthed a picture of the dreaded #Cetis08 conference “pudding”) and the experiences of the UK Open Education Resources Programme.  David suggested that the success of UKOER was that it was non prescriptive and that multiple, small projects gave agency for people to “work in the open space”.  UKOER encompassed many policies, many people, many practices but resulted in one community.

David Kernohan, Jisc

David Kernohan, Jisc

David’s slides can be downloaded here – Policy, Practice, Chance and Control

Paul Richardson, Jisc RSC Cymru

Paul discussed different meanings of open, and along they way suggested that “MOOCs are a way of turning OER into an experience.”  He also presented a number of Welsh initiatives in the open education space including OER Wales Cymru, the Wales Open Education Declaration of Intent , Y Porth and the Open and online: Wales, higher education and emerging modes of learning Welsh Government report which Paul himself made an invaluable contribution to and which I’ve already blogged about here and on the Open Scotland blog.

Joe Wilson, Scottish Qualifications Authority

Joe gave a lively and thought provoking talk which focused on the potential benefits of open education practice and open educational resources in the schools and further education sectors.  This is a challenge when many education authorities still actively discourage their teachers from sharing resources.  Tis illustrates the gap between policy structures and teachers practice.  Joe also discussed the issue of skills development and called for greater support in upskilling teaching staff and raising awareness of open education.  Finally Joe concluded by introducing Open Scotland and the Scottish Open Education Declaration.

Joe didn’t use any slides but he was wearing a rather fine Desperate Dan t-shirt which later resulted in this dreadful pun on twitter.

Desperate DanDesperate Dan – an important steak holder in open education?

Desperate Dan © DC Thomson & Co. Ltd.
Desperate Pun © Viv Rolfe

Suzanne Hardy, Newcastle University

Suzanne Hardy, Newcastle University

Suzanne Hardy, Newcastle University

Suzanne told us the story of open education developments at Newcastle University.  Being a Russell Group university, Newcastle is highly risk averse and pushing through new policies takes “forever”.  However despite legal concerns about copyright and licensing, Newcastle has embraced MOOCs and will be running its first Futurelearn MOOC shortly, Hadrian’s Wall: Life on the Roman frontier.  Suzanne noted wryly that MOOCs are seen as a good marketing opportunity, and that “marketing trumps the lawyers”. In conclusion, Suzanne warned of the danger of policy becoming a tick box exercise that stifles innovation before reminding us that “it’s people that sustain open education, not policy, not practice”.

Suzanne’s presentation is available here.

Paul Booth, North West OER and Manchester Metropolitan University

Paul presented his own experiences of engaging in open education practice and, like previous speakers, highlighted the gap between open policy and practice.  On the one hand he was praised and rewarded for his open pedagogy, but at the same time he was also threatened with disciplinary action by his own institution. Paul also discussed the challenges of developing regional OER policy and warned that awareness of openness is still low and more needs to be done to promote open education.  Finally Paul rose to David Kernohan’s challenge and announced that he had established a new breakaway open education territory “kind of like Pitcairn” called it Granadaland with it’s own national anthem, sporting heroes and religion.

Granadaland's official sporting team

Granadaland’s official sporting team

cetis14_pb1

Grandaland’s official religion

Tore Hoel, Nordic OER and Oslo and Akershus University College of Applied Sciences.

Tore began by comparing the success of the Open Access movement to that of the open education movement adding “Why did open access succeed? It’s simple, there was a clear enemy.”  Tore suggested that much still needs to be done to raise awareness  and understanding of open education but added that OER can give organisations an opportunity to redesign their educational and financial models. Tore discussed the importance of multilingualism in developing open educational resources and also highlighted the Norwegian Government’s report on MOOCs.  In conclusion, Tore reminded us that “it’s not what you share it’s how you create it”.

Tore Hoel, Nordic OER

Tore Hoel, Nordic OER

Tore’s presentation can be downloaded here: CETIS14_OER.

Open Education, Open Scotland – report & presentations

(Originally posted at Open Scotland)

Last week the ALT Scotland Special Interest Group hosted the second Open Scotland event, Open Education, Open Scotland at the Informatics Forum at the University of Edinburgh.  This free and open event was attended by sixty colleagues, and speakers represented every sector of Scottish education including schools, further education, higher education and government.

A recording of the event livestream, courtesy of Martin Hawksey of ALT, is available here: morning livestream, afternoon livestream, and there is a storify of tweets, links and presentations here: Open Education, Open Scotland Storify.

 Open Education, Open Scotland  – Joe Wilson, Scottish Qualifications Authority

The event was opened and introduced by Joe Wilson of the Scottish Qualifications Authority and the ALT Scotland SIG.  Joe suggested that universities in Scotland are currently in a very privileged position, but warned that the relationship between learners and institutions is changing.  Meanwhile the college sector has been comprehensively restructured but there is a danger of loosing the focus on the learner in the midst of restructuring.  Joe asked where are the attempts to look at new models of assessment?  Employers want to see that rich portfolio of experience that differentiates students as individuals.  He also asked, what can we do to encourage community learning and digital participation? A  citizen without a browser is now at a disadvantage as Government moves online by default.  Joe challenged delegates to think out of the box in terms of resources, assessment, and credentials and asked how can we open up access to resources to empower disadvantaged learners?

Open Scotland, Open ALT – Maren Deepwell, ALT

Maren provided an update on ALT’s collaboration, strategy and partnerships.  With a slide of Glasgow School of Art’s now destroyed Mackintosh Library, Maren gave us a timely reminder that not all we care about is digital, people are at the heart of what ALT do.  Maren also flagged up some good examples of sharing and open practice including ALT’s ocTEL online course and the Scottish Open Education Declaration from Cetis and Open Scotland.

Scottish Government Perspectives – Colin Cook, Deputy Director of Digital Strategy, Scottish Government

Colin introduced the Scottish Government’s Digital Strategy and focused on the role of the Digital Directorate to bring coherence to digital and ICT initiatives.  The Scottish Government has a policy commitment to build a world class digital Scotland and recognises that digital participation offers an opportunity to challenge ingrained inequalities. The Government wants to provide opportunities for people to move up the digital skills pathway, but it’s important to focus on learning, not just assistance. Third sector organisations have a huge role to play due to the position of trust they have with the digitally excluded.

The government is committed to driving forward digital transformation across the public sector and recognises the need for industry partnerships with education to develop a digital skills academy.  Colin acknowledged that wider use of data is critical to the Government’s long term vision of delivering effective public services, but added that safeguards are in place to promote public confidence so that people can be comfortable with how data is being shared.

SFC and OU update –  David Beards, SFC and Ronald MacIntyre, OU

Learning technology is high on the funding council agenda at the moment.  MOOCs currently dominate the policy rhetoric, but this is well understood and the importance of pedagogy is always there in the background.  Jisc is still the biggest thing that SFC funds and they are committed to the open agenda so it is up to everyone in the sector to let Jisc know what we want them to do.

SFC is providing the Open University with £1.27 million over three years to raise awareness of open education practice and support the sector’s capacity for online pedagogy.  The new “Open Project” will develop an online hub to share best practice, produce a small number of high quality OERs of particular benefit to Scotland, and evaluate various economic models for openness.  The outputs of the project will be very much in accordance with the activities undertaken by Open Scotland over the last year.

Open Badges, Open Borders – Suzanne Scott,  Borders College

Suzanne presented Borders College’s innovative use of open badges. Borders College’s journey started with a Moodle open badges pilot but following a chance discussion with the head of human resources, the initiative has now spread. Open badges are now used to engage with staff and have replaced all staff CPD paper certificates.  The use of badges for staff has increased loyalty and attendance at CPD sessions.

Phonar Open Courses – Jonathan Worth, Coventry University

Jonathan related his experiences of rethinking the business model behind photography and opening access to his Coventry University photography course.  The course, Phonar,  expanded from 9,000 to 35,000 people over a thirteen-week period prompting a mixed response from the university.   Institutions hear “open” and they think “free”, but talk about “connected” and they see business opportunities. Connections mean networks and opportunities.  Photographs are not the product, but digital fluency is an extremely valuable product.  Jonathan also warned “If you think your product as a teacher is information, you’re going head to head with the internet. Good luck with that!”  Jonathan also introduced Phonar Nation, “The biggest youth photography class in the world”.

Exploring the Digital University – Sheila MacNeill, Glasgow Caledonian University

After our scheduled speaker was unfortunately unable to attend,  Sheila kindly agreed to step in at the last minute to talk about research she and Bill Johnson have been undertaking on exploring the digital university. Sheila presented four key themes for digital universities: digital participation, information literacy, learning environments,  and curriculum and course design. She noted that universities’ civic roles can change quite profoundly through digital technology and urged us to think about the interface of digital and physical interaction.  Sheila also referred to Edinburgh Napier University’s Digital Futures project and talked about mapping digital literacy and residency across different university services.  Wrapping up her presentation Sheila questioned whether being an open practitioner was a “luxury” or a “daily necessity” for colleagues across the sector. 

Opening GLOW – Opening GLOW – Ian Stuart and John Johnston

GLOW initially started life as a national schools intranet in 2001, now Glow is about unlocking the benefits of the internet and providing learning opportunities.  For some time GLOW seemed clunky and unworkable but in 2010 wikis and forums were added.  Identity management should be core to GLOW services and accommodating BYOD has to be part of the GLOW landscape.  John and Ian acknowledge that there’s still lots of work to do with GLOW, but also plenty room to manoeuvre and to encourage teachers to become open educators. We need to encourage teachers to open up in as many ways as possible, the technology is the easy bit, culture is harder, and we need help from folk further along the road.

The Scottish Open Education Declaration – Lorna M. Campbell, Cetis

Lorna introduced the Scottish Open Education Declaration a community initiative launched by Cetis and Open Scotland. Based on the UNESCO Paris OER Declaration, the Scottish Open Education Declaration has a wider scope as it focuses on all aspects of open education practice, not just open education resources. The declaration also includes a clause on supporting the use of open source software in education. A key aspect of the declaration is the focus on education as a public good. The declaration is an open CC licensed public draft and all colleagues are invited to contribute.  A large number of comments have already been received, points that have been raised include, changing the focus of the declaration so that technology is viewed as an enabler rather than a driver, the need for an open culture shift and the necessity of capacity building, the importance of sharing and education sectors and stronger commitments to open licensing.  The first draft will remain open for comment for another month, then comments will be edited into the document, and a second draft posted for further discussion.

Open Scotland at CILIP Scotland Conference

Earlier this week I was invited to present about Open Scotland at the CILIP Scotland Conference in Dundee. This is the first time I’ve attended the CILIPS conference and it was a really lively and engaging event with over 300 participants and an inspiring keynote on “Challenges, Choices and Opportunities” from Martyn Evans, Chief Executive of the Carnegie Trust.  My Open Scotland presentations seemed to be well received and I was very encouraged to have a couple of questions about the potential role of public libraries in opening access to educational resources, particularly for the school sector.  When we held the first Open Scotland Summit in Edinburgh in 2013 it occurred to me that the education sector potentially has much to learn from the public library sector in terms of open practice.  My presentation session was ably chaired by Heather Marshall, Senior Librarian at Glasgow Caledonian University Library and in conversation with her afterwards I was struck yet again by GCU Library’s commitment to promoting open educational resources and encouraging open educational practice among their staff.

cilips14

Open Education, Open Scotland Event

The Association for Learning Technology (ALT) Scotland Special Interest Group (SIG), in collaboration with Jisc RSC Scotland, SQA and Cetis will host Open Education, Open Scotland at the Informatics Forum at the University of Edinburgh on Tuesday, 3rd June 2014.

This free one-day event will provide an opportunity for ALT Scotland SIG members and the wider community to come together and share ideas and experiences of adopting and promoting open educational practices across all sectors of Scottish education.

“Open education can promote knowledge transfer while at the same time enhancing quality and sustainability, supporting social inclusion, and creating a culture of inter-institutional collaboration and sharing. In addition, open education can expand access to education, widen participation, create new opportunities for the next generation of teachers and learners and prepare them to become fully engaged digital citizens.”

– Scottish Open Education Declaration

Early last year, these four supporting institutions launched Open Scotland, a voluntary, cross-sector initiative that aims to raise awareness of open education, encourage the sharing of open educational resources, and promote the development of open policy and practice. A number of awareness raising activities have taken place including:

  • The Open Scotland Summit, which brought together senior managers, policy makers and key thinkers to explore the development of open education policy and practice in Scotland.
  • The Open Scotland blog was launched to disseminate news relating to all aspects of openness in education and to act as a focal point for discussion and debate.
  • The first draft of the Scottish Open Education Declaration was released. This open draft is based on the UNESCO Paris OER Declaration, but extends its scope to focus on open education in general, rather than OER in particular.

Invited Speakers and Topics:

  • Maren Deepwell, ALT: Update from ALT
  • Colin Cook, Scottish Government: Scottish Government perspectives
  • David Beards, SFC: SFC Update
  • Ronald MacIntyre, Open University: OU Scotland’s Open Education Project
  • Suzanne Scott, Borders College: Open Badges, Open Borders
  • Jonathan Worth, Coventry University: Open Courses
  • Natalie Lafferty, University of Dundee: Students as consumers and producers of open educational resources
  • Ian Stewart and John Johnstone, GLOW
  • Lorna M Campbell, Cetis: Scottish Open Education Declaration

There are still a few places available for this free event.  Registration and further information is available here: https://www.alt.ac.uk/civicrm/event/info?reset=1&id=106

Open Practice and Open Policy at the Cetis Conference

The theme of this years annual Cetis Conference at the University of Bolton is Building the Digital Institution, and once again there is a strong focus on openness.  In addition to Audrey Watters keynote,  and parallel sessions on open knowledge (Open Knowledge: Wikipedia and Beyond) and open source (Web Services or Cloud, Open Source or outsourced?),  there are two open education sessions:

Open Education: a New World Order? facilitated by Li Yuan and Stephen Powell
Open Education: From Open Practice to Open Policy by Lorna M.Campbell and Li Yuan.

Open Education: From Open Practice to Open Policy is very much a natural progression from open education parallels we’ve run at previous Cetis Conferences.  The first open education session we ran at the Cetis Conference was the UK OER Scoping Session way back in 2008 and since then we’ve progressed through the OER Technical Roundtable, Building Collections of OERs, to Open Practice and OER Sustainability, so it seemed natural that this year’s session should focus on moving from open practice to open policy.

In addition to looking at the emergence of open policy and practice across the UK and further afield, we’ll be exploring questions relating to the potential benefits of these developments. What, if any, is the value of open education policy? Do countries, regions and institutions really need open education policies? Should government agencies play a role in the development of open education policy? Are there conflicts between commercial interests and market forces, and open education policy and practice? How can open education initiatives be nurtured and sustained?

We’ve also decided to throw a little theoretical exercise in to the mix, we’re challenging session participants to develop (or not) open education policy for a hypothetical country (we’ll come up with a name later!).  We’ve lined up an eclectic range of speakers who will be presenting their experience of open education practice and policy and arguing for a particular way forward for our new country.  Session participants will be able to discuss and debate the merits (or not) of the proposed approaches and decide on a way forward.  Participants are free to appoint themselves as government ministers, lobbyists, militants, military dictators, etc and speakers may be encouraged to wear national dress.  Li and I will be assuming the roles of Kirsty Wark and Jeremy Paxman 😉

Speakers include:

Paul Booth, North-West OER Network and Manchester Metropolitan University
Suzanne Hardy, Newcastle University
Tore Hoel, Nordic OER and Oslo and Akershus University College of Applied Sciences
David Kernohan, Jisc
Paul Richardson, Jisc RSC Cymru
Joe Wilson, ALT Scotland SIG and SQA

You can register for the Cetis Conference here and I hope we can look forward to seeing you in Bolton in June!

Tonight! Open Scotland on Radio Edutalk

I’m delighted to have been invited by John Johnson and David Noble to join them on Radio Edutalk tonight to talk about the Open Scotland initiative and open education more generally. I’ll be talking to John and David at  20.00 GMT tonight, so why not tune in and join us here: Radio Edutalk Live Stream.

You can also contribute to Radio Edutalk by:

  • Emailing comments or questions before, during or after a show to edutalkr@hotmail.co.uk
  • Sending a tweet to @EDUtalkr and/or use the hashtags#edutalk

copy-edutalk-header_1

OER14

I’m just back from OER14 in Newcastle and it was another fabulous conference. I know that many people sadly predicted the demise of the OER conference after the Jisc / HEA UKOER Programmes ended in 2012, but two years after the end of UKOER the conference really is going from strength to strength. The quality of the papers this year was excellent, and if I have one criticism of the event, it’s that there were so many great presentations that I only got to hear a fraction of the ones I was really interested in! The venue worked well, the conference organisers did a splendid job, there was a really positive feeling of community, it was great to see people from all over the world and, last but not least, it was a lot of fun!

During the conference dinner we were all given little packets of Lego and asked to build something that represented what open education means to us.  The results were as imaginative, eclectic (and occasionally rude) as you might imagine.  Here’s mine, it’s supposed to be Open Scotland and Creative Commons :}  Many thanks Darya Tarasowa for letting me borrow her skirt!

cc_openscot

Huge thanks to all those involved in organising OER14 and in particular to conference chairs Simon Thomson and Megan Quentin-Baxter.

OCWC Global Twitter Highlights

I’ve made a storify of a few of my twitter highlights from the recent OCWC Global Conference in Lubljana here: OCWC Global Conference Storify.

ocwcglobal_storify

Without a doubt my twitter highlight of the entire event has to be from Peter Bryant….

Inspiration from OpeningUpSlovenia

OpeningUpSlovenia at OCWC Global

OpeningUpSlovenia at OCWC Global

I’ve spent most of this week in Ljubljana, Slovenia for the Open Course Ware Consortium Global Conference where I was interested to hear about a project that has much to inspire Open Scotland. Ljubljana was chosen to host the conference to highlight an ambitious new national initiative, OpeningUpSlovenia.  The initiative was launched at the conference by Jernej Pikalo, Slovenian Minister for Education, and Mitja Jermol, Head of Center for Knowledge Transfer at the Jožef Stefan Institute.

OpeningUpSlovenia takes its inspiration from the European Commission’s 2013 Opening Up Education communication.  OpeningUpSlovenia is a collaborative cross sector initiative involving all Slovenian universities, compulsory and vocational education institutions together with technical, research and industry partners.  The aim of this ambitious initiative is to:

“create an open educational system parallel to the formal one to exploit all aspects of open education, allowing rigorous, transparent, and replicable testing of open learning environments, open education theories, new business models, open organisational forms, open education computational tools, and new and emerging technologies for the educational technologies market place.”

During the fist stage of the initiative, three sub-projects will be launched focusing on different educational sectors;

1. Compulsory pre-school, primary and secondary education,
2. OER in higher education,
3. Vocational education, on-the-job training and life-long learning.

These projects will create advanced technologies, open learning environments and open educational resources and will foster open connectivity and innovation. Supporting multilingualism in open education is also a corner stone of the OpeningUpSlovenia.

Through this initiative, Slovenia aims to become a role model for open education in a knowledge based Europe.  In response to the question ‘Why Slovenia?’ Mitja Jermol responded, ‘Because Slovenia is a “little big country”’.  Due to its size and scale, Slovenia is in an ideal position to support the EU’s aim of opening up education across Europe and globally.  In order to do this, Slovenian Minister for Education Jernej Pikalo stressed unequivocally the need for legislative measures and explicit government policies to support innovation in open education.

It will be very interesting to see how the OpeningUpSlovenia initiative progresses and what Scotland, as another “little big country”, can learn from their experiences.  In drawing the launch of OpeningUpSlovenia to a close, Fred Mulder, UNESCO Chair in Open Educational Resources called for more countries to follow Slovenia’s example and open up education.  Wouldn’t it be nice if Scotland was next?

You can find out more about OpeningUpSlovenia here: http://www.k4all.org/openingupslovenia/